Reference

Privacy Policy for Your extatogel Account

Your privacy choices cover account creation, login checks, wallet records and lobby activity tied to Dragon Tiger, JetX or other rooms.

DANA data handlingOVO wallet recordsGoPay account checksQRIS transaction logs
extatogel Privacy Policy for Your extatogel Account
CONTACT PATHS

Privacy Help Through Real Channels

A privacy request should reach the same team that can see your account history, not a generic inbox. We handle privacy questions through live chat, WhatsApp and email, with account checks before any data is shared or changed. Tell us the phone number or email tied to your account, the payment rail involved, and the request type, so we can trace the right record without exposing data to the wrong person.

Team online

Live chat request

Use live chat between 09:00 and 23:00 WIB for account data questions. We ask for your account name, recent login check and the request type before discussing payment records or device logs.

WhatsApp privacy follow-up

WhatsApp works for document follow-up after chat verification. Send only the requested screenshot or account detail; we will not ask for your password, PIN, or full wallet access code.

Email record request

Email is useful when you need a written trail for access, correction or deletion requests. Include your registered email, payment method such as QRIS or GoPay, and the date range you want checked.

SECURITY PRACTICE

How We Protect Account Privacy

Privacy controls matter most when account access, payments and game history meet in one place. Our handling steps are practical: verify the account, narrow the data request, check wallet records, then respond…

Account verification

Before we share or change account data, we match your registered phone, email and recent login pattern. This keeps requests tied to the right profile when DANA, OVO or QRIS records are involved.

Payment record handling

Deposit and withdrawal records are kept with timestamps, payment rail names and account references. We use those details to reconcile wallet balance, answer disputes and meet record duties without exposing your full wallet credentials.

Cookie choices

Cookies help keep your session active and remember basic preferences. You can clear them through your browser settings, but doing so may log you out and require a fresh account check.

Device access logs

We store login time, device type, IP signals and browser details to spot unusual access. If a session looks wrong, contact us and check Account > Security > Devices from your own phone.

Retention periods

We keep account and payment records only as long as needed for service operation, dispute handling and legal record duties. When data is no longer needed, we remove it or separate it from your identity.

Correction requests

If your name, phone number or email is wrong, request a correction through chat or email. We verify ownership first, then update the record and note the change date for audit purposes.

Privacy Questions Before You Join

Before you open an account, it is fair to ask what data we collect, why we need it and how you can control it. These answers focus on the privacy points we see most often: payment records, cookies, device logs, account correction, deletion requests and contact paths. If your case involves a specific DANA, OVO, GoPay or QRIS transaction, include the date and reference when you contact us.

We collect the details needed to set up and protect your account, such as name, phone, email, login records and payment references. We also keep activity history for wallet checks, disputes and privacy request handling.

Payment records help us match deposits and withdrawals to your account, trace disputed transfers and answer privacy requests. We store payment rail names, timestamps and references, not your wallet password or full access code.

Yes. Contact live chat, WhatsApp after verification, or email with your registered account detail. We verify ownership first, then share the relevant account, payment and login records through a confirmed channel.

Start through live chat or email and tell us which detail needs correction. We will confirm account ownership using recent login and payment checks before changing the phone number, email or profile detail.

Yes. Cookies keep your session active, remember basic preferences and help us protect account access on Android Chrome and iOS Safari. You can clear cookies in your browser settings, then log in again.

We keep records while your account is active and for a period needed for dispute handling, service operation and legal record duties. When data is no longer needed, we delete or separate it from your identity.

Use email when you want a written record, or start with live chat between 09:00 and 23:00 WIB. We verify your account, check any open wallet matter, then confirm what can be deleted.