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Legal terms for your Indonesia account

We place account terms, eligibility wording, data rights and wallet record rules on this Legal page so you know what applies before you open Dragon Tiger, JetX or…

Eligibility depends on local lawData request channelDANA record checksQRIS receipt context
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extatogel Legal terms for your Indonesia account
CONTACT PATHS

Contact us about legal matters

A legal question should reach the right team without making you repeat the same details. Our support desk is available daily from 09:00 to 23:00 WIB through live chat, account ticket and email. If you contact us from Bandung, include your registered phone number, payment rail used and the date of the transaction so we can trace the account record faster.

Team online

Live chat

Use live chat for time-sensitive legal access questions, such as a blocked login after a rule check. We ask for your registered phone number and may request the last DANA, OVO, GoPay or QRIS receipt.

Account ticket

Open an account ticket when you need a written trail for data changes, name corrections or document review. The ticket stays attached to your profile, so each reply can reference the same case record.

Email request

Send email when your legal request includes attachments, such as identity correction evidence or wallet ownership proof. Our team reads email during 09:00 to 23:00 WIB and replies with the next required step.

DATA CARE

Data, cookies and account control

Your legal relationship with us includes how we handle account data, cookies, device sessions and payment records.

Profile data

We use your registered name, phone number and account status to manage access and confirm wallet ownership. If the name no longer matches your DANA, OVO, GoPay or QRIS record, contact support before making another request.

Payment records

Wallet receipts help us confirm deposits, withdrawals and account ownership when a legal or account dispute appears. Keep the QRIS reference time, DANA sender name, OVO number or GoPay receipt until the case is closed.

Cookie use

Cookies help remember device sessions, language choice and fraud checks tied to the account terms. You can clear cookies in your browser, but a fresh login or verification step may be required afterward.

Session security

If your phone is lost or you see access from an unknown device, ask us to close active sessions. We may confirm your mobile number and recent wallet activity before changing account access.

Record retention

We retain account and payment records for the period needed to handle disputes, audits, security checks and applicable duties. When a record is no longer needed, we reduce access to it or remove it where allowed.

Change requests

You can request correction of profile data through ticket or email. Include the old value, the new value, your registered phone number and one recent payment reference so the team can verify ownership.

Legal questions you may ask

These answers explain the account rights and legal checks we handle most often. They are written for practical use: how access is assessed, what data we keep, how payment records are read and which channel to use. If your case depends on local law, support will review the details before giving the next account step.

Access depends on local law and is available only where local law permits. If we need to assess your account location or eligibility, we may request account details before allowing further access.

We keep data needed to manage your account, verify wallet activity and handle disputes. This may include your registered phone number, profile name, login session data and DANA, OVO, GoPay or QRIS references.

Yes. Contact us by account ticket or email with your registered phone number, the field that needs correction and a recent payment reference. We review the request before updating account records.

Wallet records help confirm that the account and payment source belong together. If a DANA, OVO, GoPay or QRIS name does not match your profile, we may pause related account actions.

Cookies do not replace the account terms you accept. They help manage sessions, security checks and language choice. If you clear cookies, you may need to log in again and confirm access.

Use live chat for urgent access issues, account ticket for profile changes and email for requests with attachments. Our support hours are 09:00 to 23:00 WIB every day.

If local rules affect access, we may adjust account availability, request extra verification or pause a related service. We handle each case against the law that applies to your location.

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